Thank you for shopping at Chida Gems. We aim to provide you with a seamless shopping experience, including efficient and reliable shipping services.

• Orders are typically processed and dispatched within 1-3 business days of receiving payment.
• During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated to you promptly.

• We offer a variety of shipping options to accommodate your needs, including standard and expedited delivery.
• Shipping rates and estimated delivery times will vary depending on your location and the shipping method selected at checkout.
• Please be sure to select the best shipping method for your address. Note that some shipping providers do not ship to certain locations. For this reason we recommend you double check this prior to ordering.

• Delivery times are estimated based on the shipping method chosen and your location.
• Standard shipping within the United States typically takes 7-10 business days for delivery.
• Expedited shipping options are available for faster delivery, with delivery times ranging from 5 business days at an increased rate.

• We currently do not ship Internationally but we are working on this and aim to offer Chida globally!
• We aim to offer international shipping to select countries.
• Once available, International delivery times may vary due to customs processing and local postal services. Please allow additional time for delivery.

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can track the progress of your shipment using the provided tracking number through the carrier's website.

• Shipping costs are calculated based on the weight of your order and your chosen shipping method. Generally our boxes/envelopes are a standardized size.
• Shipping costs will be displayed at checkout before you complete your purchase.

• We regret that we are unable to ship to certain locations due to legal restrictions or logistical limitations.

We want you to be completely satisfied with your purchase from Chida Gems. If for any reason you are not entirely satisfied, we offer a hassle-free return policy. Please review our return policy below:

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
• Returns must be initiated within one week of receiving your order.

• To initiate a return, please contact our customer care team with your order details and reason for return.
• Our customer care team will provide you with instructions on how to return your item.

• Customers are responsible for the cost of return shipping unless the return is due to a fault on our part or a defective product.
• We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

• Once your return is received and inspected, we will process your refund to the original method of payment.
• Refunds are typically processed within 1-2 weeks of receiving the returned item.

• If you would like to exchange your item for a different size, style, or color, please contact our customer care team to arrange an exchange.
• Exchanges are subject to product availability.

• Certain items are not eligible for return due to hygiene reasons or other restrictions. These include earrings, pierced jewelry, and customized or personalized items.

• If you receive a damaged or defective item, please contact our customer care team immediately for assistance. We will arrange for a replacement or refund as appropriate.